Siebel 8.1 X Fundamentals 1.0 Training & Placements in Chennai SQL STAR

Siebel 8.1.x Fundamentals

Siebel 8.1.x Fundamentals class covers important Siebel application functionality. After students become familiar with navigating and working with data in the Siebel User interface, they learn about the business logic and key business entities at the heart of Siebel CRM applications. Students explore the defining features of Siebel applications, such as Siebel Sales and Siebel Call Center. Students explore capabilities such as iHelp, Inbox, reports, Audit Trail, Search, and administration. The course concludes with an overview of implementing a Siebel application, including a discussion of implementation best practices.

Students learn to navigate and maintain data in Siebel applications by using common entities. Students explore built-in functionality in Siebel Sales and Siebel Call Center and then other cross-application features

Learn To:

• Create,modify, delete, and search for records
• Work with common Siebel business entities
• Usebasic functionality of Siebel Sales and Siebel Call Center
• NavigateSiebel applications
• Describeother cross-application features
• Describebest practices for a Siebel implementation

Prerequisite
Audience

• EndUsers
• FunctionalImplementer

Course Objectives

• Describe Siebel Customer Relationship Management (CRM) applications
• Navigate the Siebel application User interface (UI)
• Work with common Siebel business entities
• Userbasic functionality of Siebel Sales and Siebel Call Center
• Describecommon cross-application features
• Describeimplementation best practices

Course Topics
Using Siebel CRM

• Navigating
• Introducing Siebel CRM Applications
• Working with Data in the Siebel User Interface

Common Siebel Business Entities

• Using Siebel business entities to implement business practices
• Representing customers with Accounts and Contacts
• Resolving customer issues with Service Requests
• Definingsales-related objects with Opportunities and Quotes
• Describingtasks with Activities

Siebel Application Features

• Siebel Call Center: service scenario
• Email Response, Smart Script, Hoteling, and Multi-Tenancy
• Siebel Sales scenario: Opportunity Management
• Remote,TAS, Sales Methodologies
• SiebelSales scenario: Forecasting

Other Siebel Features

• Search
• Reports
• Inbox
• Administration
• Audit Trail
• iHelp

Implementation Best Practices